PRIVACY POLICY

Last Updated: September 24, 2026

Best Brothers Roofing, LLC (“Best Brothers Roofing,” the “Company,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://bestbrothersroofing.com/, submit a form, request an inspection or estimate, use our instant-estimate tool, or otherwise communicate with us.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• The Best Brothers Roofing Website.
• Inspection, estimate, appointment, and contact forms.
• The Roofr instant-estimate integration.
• Email, telephone, and text communications initiated through the Website.
• Cookies and similar technologies used on the Website.

A signed roofing or service agreement may contain additional provisions concerning customer and project information.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• First and last name.
• Email address.
• Telephone number.
• Property or service address.
• City, state, and ZIP code.
• Preferred appointment date.
• Information about your roof, property, or requested service.
• Photographs, documents, or project details you submit.
• Communications and messages you send to us.
• Information entered into an estimate or scheduling tool.

Please do not submit Social Security numbers, banking information, medical information, account passwords, or other sensitive information through a general Website form.

Information Collected Automatically

When you use the Website, we and our technology providers may automatically collect:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Pages viewed and links selected.
• Referring and exit pages.
• Date, time, and duration of visits.
• Approximate location derived from an IP address.
• Cookie identifiers and advertising identifiers.
• Interaction, performance, and diagnostic data.

Information From Third Parties

We may receive information from providers that support the Website and our business, including:

• Website hosting and form-processing providers.
• Roof-measurement and estimating platforms, including Roofr.
• Analytics and advertising providers.
• Scheduling and customer-relationship-management platforms.
• Social-media and review platforms.
• Referral partners or other sources when permitted by law.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and customer-service requests.
• Schedule and confirm inspections, estimates, and appointments.
• Evaluate whether a property is within our service area.
• Prepare preliminary estimates and project recommendations.
• Communicate about a requested or existing roofing project.
• Provide, operate, maintain, and improve the Website.
• Personalize Website content and user experience.
• Measure Website performance and understand visitor activity.
• Maintain security and prevent fraud or misuse.
• Comply with legal, regulatory, licensing, and recordkeeping obligations.
• Protect our rights, customers, employees, and property.
• Send marketing communications when permitted by law and with any consent required.
• Measure and improve advertising campaigns.
• Complete a merger, acquisition, financing, restructuring, or transfer of business assets.
• Carry out another purpose disclosed when information is collected or authorized by you.

4. Cookies and Similar Technologies

The Website uses cookies and similar technologies such as pixels, tags, scripts, and local-storage technologies.

These technologies may include:

Strictly Necessary Cookies

These cookies support essential Website functions, security, form processing, and privacy preferences. They generally cannot be disabled through our cookie-preference tool.

Functionality Cookies

These cookies support optional features and integrations, such as the Roofr instant estimator, embedded maps, saved preferences, or enhanced Website functionality.

Some embedded tools may remain blocked until functionality cookies are accepted.

Performance and Analytics Cookies

These cookies help us understand Website traffic, page performance, visitor interactions, and technical problems.

Analytics information may be collected by third-party providers, including Google, where those services are enabled.

Targeting and Advertising Cookies

These cookies may help us measure advertising campaigns, understand the actions taken after viewing an advertisement, and present advertising that may be more relevant to Website visitors.

Under certain state privacy laws, this type of activity may be considered “selling,” “sharing,” or processing information for targeted advertising, even when no money is exchanged.

Managing Cookies

You may manage nonessential cookies through the cookie-preference controls displayed on the Website. You may also configure your browser to block or delete cookies.

Disabling cookies may prevent the instant estimator, embedded maps, or other Website features from functioning properly.

5. How We Disclose Information

We may disclose personal information to:

Service Providers

We may provide information to companies that perform services on our behalf, including Website hosting, form processing, data storage, estimate preparation, roof measurement, analytics, advertising, communications, scheduling, and customer management.

These providers may use information only as necessary to perform services for us or as otherwise permitted by law.

Roofing and Business Operations

We may share information with employees, subcontractors, suppliers, consultants, or other parties involved in evaluating or performing a requested project, when reasonably necessary.

Advertising and Analytics Partners

Where permitted and based on your cookie preferences, certain identifiers and Website activity may be disclosed to analytics or advertising partners to measure Website use and advertising performance.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with a law, subpoena, court order, or valid governmental request.
• Protect the rights or property of Best Brothers Roofing.
• Detect, investigate, or prevent fraud or security incidents.
• Protect the safety of our customers, employees, Website users, or the public.
• Establish, exercise, or defend a legal claim.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

6. Sale or Sharing of Personal Information

Best Brothers Roofing does not sell personal information for money.

However, some analytics and advertising activities involving cookies or online identifiers may be classified as “selling,” “sharing,” or targeted advertising under certain state privacy laws.

Where required, you may opt out through the Website’s cookie-preference controls or by contacting us at office@bestbrothersroofing.com.

We do not share information collected through an SMS opt-in, including telephone numbers and consent records, with unaffiliated third parties for their own marketing or promotional purposes. We may share that information with vendors that provide messaging or communications services on our behalf.

7. Email, Telephone, and Text Communications

We may use contact information to respond to your inquiry, schedule an inspection, prepare an estimate, or communicate about a project.

When legally permitted and the necessary consent has been provided, we may also send promotional communications.

You may:

• Unsubscribe from marketing emails using the link in the message.
• Reply STOP to opt out of text messages.
• Contact us to update your communication preferences.

Opting out of marketing does not prevent us from sending non-promotional communications concerning an active request, appointment, transaction, or project.

Message frequency may vary. Message and data rates may apply.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• The purposes described in this Privacy Policy.
• Responding to requests and maintaining customer relationships.
• Preparing and maintaining project records.
• Warranty, accounting, tax, licensing, insurance, and legal requirements.
• Resolving disputes and enforcing agreements.
• Security, fraud prevention, and internal business records.

Retention periods vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and physical measures intended to protect personal information.

However, no Internet transmission, email, Website, or electronic storage system is completely secure. We cannot guarantee absolute security.

You should avoid submitting highly sensitive information through unsecured email or general Website forms.

10. Your Privacy Choices and Rights

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Request confirmation that we process your personal information.
• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain information.
• Opt out of targeted advertising or certain sales or sharing.
• Limit certain uses of sensitive personal information.
• Withdraw consent when processing is based on consent.
• Appeal a decision concerning a privacy request.
• Receive equal service and not be discriminated against for exercising a privacy right.

To submit a request, email office@bestbrothersroofing.com with the subject line “Privacy Request.”

We may need to verify your identity before processing a request. Authorized agents may be required to provide proof of their authority.

We will respond within the period required by applicable law.

11. Global Privacy Control and Do Not Track

Some browsers support Global Privacy Control (“GPC”) signals. Where legally required and technically supported, we will treat a recognized GPC signal as a request to opt out of covered sales, sharing, or targeted advertising for that browser.

Because there is not yet a universally accepted standard for “Do Not Track” signals, the Website may not respond to all Do Not Track settings.

12. Children’s Privacy

The Website is intended for adults seeking roofing or property-related services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through the Website, please contact us so we can evaluate and delete it when appropriate.

13. Third-Party Websites and Services

The Website may link to or integrate with services operated by third parties, including Roofr, Google, social-media platforms, review websites, map providers, and other external services.

Their privacy practices are governed by their own policies. Best Brothers Roofing is not responsible for the privacy, security, or content of third-party websites or services.

We encourage you to review the privacy policy of each third-party service you use.

14. Processing Locations

Best Brothers Roofing operates in the United States. Our service providers may process information in the United States or other locations where they operate.

Where required, we take reasonable steps intended to ensure that information receives appropriate protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

The revised policy will be posted on this page with an updated “Last Updated” date. Changes become effective when posted unless another date is stated.

16. Contact Us

Questions, concerns, or privacy requests may be directed to:

Best Brothers Roofing, LLC
6523 Central Ave Pike, Suite 101
Knoxville, TN 37912
United States

Email: office@bestbrothersroofing.com
Phone: 865-444-4989
Website: https://bestbrothersroofing.com/

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